Access Home Care Solutions ("Access") is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the AccessMyDevice™ patient portal website and app and governs data collection and usage. By using the AccessMyDevice™ patient portal website and app, you consent to the data practices described in this statement. The AccessMyDevice™ Notice of Privacy Practices describes how your medical information is used and disclosed by Access and the AccessMyDevice™ app and is incorporated here by reference.
When you use AccessMyDevice™ we collect personal information that helps us deliver a more effective and streamlined care experience. This may include your name, contact details (such as phone number, address, and email), date of birth, diagnosis codes, allergies, insurance details, and emergency contacts. We may also collect device information, appointment history, medication data, alarm dates, and activity logs related to your use of the app.
In addition, our system securely stores clinical information such as intrathecal pump data, recent appointments, physician and clinic details, pharmacy preferences, and patient demographics. This allows providers, hospitals, and authorized caregivers to quickly access key patient insights—especially critical when time matters, or communication is limited.
We use this information to support the functionality of the app, ensure the quality of our services, improve care delivery, and generate insights that help us better understand and serve our patients.
AccessMyDevice™ is designed in accordance with HIPAA regulations to protect the confidentiality, integrity, and availability of your health information.
AccessMyDevice™ may include links to external websites or apps for your convenience. We encourage you to review the privacy policies of any third-party platforms you visit, as their practices may differ from ours. Access nor AccessMyDevice™ is not responsible for the content, privacy policies, or data handling practices of sites outside of AccessMyDevice™ or Access.
AccessMyDevice™ is developed in partnership with CDIT, an Information Technology and Management Services provider. While Access oversees the day-to-day use and content of AccessMyDevice™, CDIT may interact with limited technical data necessary to support and maintain the platform. For more information, please review CDIT’s privacy policy.
Access collects and uses your personal information to operate AccessMyDevice™ and provide the services you rely on. We do not sell, rent, or lease patient information to third parties.
Access may, when necessary, share data with trusted business associates who assist in tasks like statistical analysis, email or notification delivery, and customer support. These partners are contractually obligated to use your information only to provide these services on our behalf and are fully bound by HIPAA confidentiality and data protection standards.
We do not use or share sensitive personal data—such as information regarding race, religion, or political beliefs—without your explicit consent.
In rare cases, Access may disclose your personal information without notice if required by law or when acting in good faith to:
AccessMyDevice™ uses cookies to enhance functionality and ensure optimal system performance. Cookies help us remember your preferences and improve your overall experience on the platform.
You have the choice to accept or decline cookies. Most web browsers accept cookies automatically, but you can typically adjust your browser settings to refuse them if you prefer. Please note, however, that declining cookies may limit your ability to fully engage with some interactive features of AccessMyDevice™.
Access takes the security of your personal information seriously. All data collected through AccessMyDevice™ is stored on secure servers in a controlled environment, protected from unauthorized access, use, or disclosure.
When personal information is transmitted—whether within the system or to approved external sites—it is safeguarded using encryption technologies such as TLS 1.2 to help ensure your data remains private and secure.
When setting up your preferences, AccessMyDevice™ gives you the option to opt in to receive updates, notifications, or important information related to your care and account activity. You can adjust these preferences at any time within your account settings.
Access may occasionally update this Privacy Policy to reflect new features, services, or regulatory changes. We encourage you to review this policy periodically to stay informed about how your information is protected through AccessMyDevice™.
AccessMyDevice™ is committed to supporting high-quality care and always strives to provide accurate, up-to-date information based on the data submitted. Therefore, 100% of information of AccessMyDevice™ cannot always be guaranteed. Verification of any clinical details with the treating physician is strongly encouraged.